Refund Policy

Last Updated: May 22, 2026

Elysian Flow Inc provides logistics consulting, supply chain optimization, and operational management services. This Refund Policy outlines our guidelines for refunds across our service portfolio.

1. General Refund Terms

Refund eligibility varies by service type. All refund requests must be submitted in writing within 30 days of the service date or billing date to contact@elysianflow.co.

            Service Commitment: We stand behind our work. If we fail to deliver on our commitments, we will make it right through refunds, service credits, or additional work at no charge.
        

2. Logistics Consulting Services

2.1 Supply Chain Assessments ($3,500 - $10,000)

Before assessment begins: Full refund minus $750 scheduling fee
During assessment phase: Refund for incomplete deliverables only
After report delivery: No refund, but we offer revision rounds
Dissatisfaction with recommendations: One free follow-up consultation

2.2 Route Optimization Projects ($1,500 - $8,000)

Cancellation before data analysis: Full refund minus $500
After analysis begins: Refund for incomplete phases only
Implementation support: Refundable on a pro-rata basis

3. Ongoing Advisory Services

3.1 Monthly Retainers ($2,500 - $7,500/month)

First 30 days: Full refund if not satisfied with service quality
Cancellation notice: 30 days required after first month
Unused retainer hours: Non-refundable but can roll over one month
Mid-month cancellation: Pro-rated refund for unused portion

3.2 Strategic Partnerships ($10,000+ quarterly)

Minimum term: 6 months (no refunds during term)
After minimum term: 90 days' notice for cancellation
Quarterly prepayment: Refund for unused full months minus 10%

4. Implementation Services

4.1 Warehouse Management System Setup

Before implementation: 80% refund of project fee
During implementation: Refund based on milestone completion
After go-live: No refund (30-day warranty period for defects)

4.2 Process Automation Projects

Discovery phase: Non-refundable ($2,000-$5,000)
Development phase: Refund for incomplete work only
Post-deployment: 60-day warranty covers rework at no charge

5. Training and Workshops

5.1 On-Site Training ($2,000 - $5,000 per day)

14+ days before training: Full refund
7-14 days before: 50% refund
Less than 7 days: No refund
Travel expenses: Non-refundable if already incurred

5.2 Virtual Workshops

More than 48 hours before: Full refund
Less than 48 hours: Credit toward future workshop
Recorded sessions: Non-refundable once access is provided

6. Technology Solutions

6.1 Software Subscriptions

First 30 days: Full refund minus setup fees
Monthly billing: Cancel anytime, no refund for current month
Annual contracts: Pro-rated refund for unused months minus 15%

6.2 Custom Software Development

Before development starts: 90% refund
Milestone-based billing: Refund for incomplete milestones
Completed software: No refund, but warranty covers defects

7. Network Optimization Services

7.1 Carrier Contract Negotiation

Success-based fees: Refunded if savings targets not met
Flat-fee projects: 50% refund if negotiations unsuccessful
After contracts signed: Non-refundable

7.2 3PL Selection and Management

Selection phase: Refundable if no suitable partner found
Ongoing management: 30 days' notice to cancel, pro-rated refund

8. Non-Refundable Items

The following are non-refundable:

Completed analysis, reports, and deliverables
Third-party software licenses purchased on your behalf
Travel and accommodation expenses
Data acquisition and research costs
Onboarding and integration fees

9. Performance Guarantees

For certain services, we offer performance-based refunds:

Cost reduction projects: Refund if stated savings not achieved within 90 days
Efficiency improvements: Refund if KPIs don't improve by agreed percentage
Implementation timelines: Partial refund for delays beyond our control

10. Service Credits

We often offer service credits as an alternative to refunds:

Credits never expire
Can be applied to any Elysian Flow service
May be offered at 110-125% of refund value
Transferable within your organization

11. Refund Request Process

11.1 How to Request

Email contact@elysianflow.co with subject "Refund Request"
Include invoice/project number and detailed explanation
Provide supporting documentation if applicable
We'll respond within 3 business days

11.2 Processing Timeline

Review period: 3-5 business days
Approval to refund: 5-7 business days
Total timeline: 10-14 business days typically

12. Dispute Resolution

If you disagree with a refund decision:

Request escalation to senior management
Provide additional supporting information
We'll conduct a secondary review within 5 business days
Executive team decision is final

13. Policy Updates

Elysian Flow reserves the right to update this policy. Active clients will receive 30 days' notice of material changes.

14. Contact Information

For refund requests or questions:

Elysian Flow Inc
Email: contact@elysianflow.co
Website: www.elysianflow.co

            Our Promise: We're committed to delivering measurable value. If we haven't met your expectations, we want to understand why and make it right.
        

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