Privacy Policy - Elysian Flow Inc

Effective Date: January 1, 2025

Elysian Flow Inc ("Elysian Flow," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and engage our services.

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you voluntarily provide when you:

Submit a contact form or deploy request
Subscribe to our operational consulting services
Communicate with us via email or phone
Engage our infrastructure advisory services

This may include:

Name and contact information (email address, phone number, mailing address)
Company name and position
Operational and business information relevant to the services requested
Payment information (processed securely through Stripe, Inc.)
Communications and correspondence with our team

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

Device information (IP address, browser type, operating system)
Usage data (pages visited, time spent on site, referral source)
Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information from third-party service providers, such as payment processors (Stripe), to facilitate our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide Services

Deliver the operational consulting and infrastructure services you have engaged
Process payments and manage billing
Communicate with you regarding your engagement
Provide customer support and respond to deploy requests

2.2 To Improve Our Services

Analyze usage patterns and improve website functionality
Develop new operational frameworks and services
Conduct research and analysis to better serve our clients

2.3 To Communicate

Send service-related announcements and system updates
Respond to your comments and questions
Provide information about our operational services (with your consent)

2.4 For Legal and Security Purposes

Comply with legal obligations and regulatory requirements
Protect against fraud, unauthorized transactions, and other liabilities
Enforce our Terms of Service and other agreements

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist in operating our business, including:

Stripe, Inc. - Payment processing (subject to Stripe's Privacy Policy)
Hosting providers - Website hosting and infrastructure
Email services - Communication and correspondence

These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, government agencies).

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

3.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure Socket Layer (SSL) encryption for data transmission
Restricted access to personal information on a need-to-know basis
Regular security assessments and system updates
Secure payment processing through PCI-compliant service providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will securely delete or anonymize it.

Specific retention periods:

Active client data: Duration of engagement plus 7 years for legal and tax purposes
Deploy request data: Up to 2 years from last contact
Financial records: 7 years as required by law

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or incomplete.

6.2 Deletion

You may request deletion of your personal information, subject to certain legal obligations that may require us to retain certain data.

6.3 Opt-Out

You may opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications or by contacting us directly.

6.4 Data Portability

You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

6.5 Objection and Restriction

You may object to or request restriction of certain processing of your personal information.

To exercise any of these rights, please contact us at deploy@elysianflow.co. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

Remember your preferences and settings
Understand how you use our website
Improve website performance and functionality

You can control cookie settings through your browser preferences. Note that disabling cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

10. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

The right to know what personal information we collect, use, and disclose
The right to request deletion of your personal information
The right to opt-out of the sale of personal information (we do not sell personal information)
The right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at deploy@elysianflow.co.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new "Effective Date." Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Elysian Flow Inc
Email: deploy@elysianflow.co
Phone: (877) 417-5252
Address: 2454 N McMullen Booth Rd, Suite 700
Clearwater, FL 33759

We are committed to addressing your concerns and will respond to your inquiry as promptly as possible.